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ENGAGING WITH OUR STAKEHOLDERS

As we improve our functional expertise and demonstrate our comprehensive strength, we also collaborate more with stakeholders. Through our engagement with them, we understand what matters and create shared value, contributing further to our value proposition objective.

Shareholders / Investors

Needs and Expectations
  • Strong operational performance
  • Revenue growth
  • Returns
  • Well capitalised Balance Sheet
Mode and Frequency of Engagement
  • AGM - Yearly
  • Analyst Meet - Quarterly
  • For Query Resolution & Support on Daily Basis
Value Proposition
  • Maintaining substantial market share
  • Offering improved shareholder returns
  • Ensuring strong capital and liquidity levels
Quality of Relationship

Good

Needs and Expectations
  • Product Availability
  • Product Quality and Reliability
  • On-time Delivery
  • Service Response
Mode and Frequency of Engagement
  • Customer Perception Survey (CPS) - Once in 2 Years
  • Customer Visits and Communication - Continuous Process
  • Events & Exhibitions - As per plan
Value Proposition
  • Extended Warranty Period
  • Goodwill Replacement
  • Installation & Service Support
  • Value-Added Services
  • New Product Development
Quality of Relationship

CPS Score - 84.2%

Needs and Expectations
  • OTIF (On Time In Full)
  • Prompt and fast after sales service and spares part availability
  • Delivery support in case of special strategic orders
Mode and Frequency of Engagement
  • Through monthly review meeting
  • As and when applicable through CRM
  • As and when applicable through virtual connect
Value Proposition
  • Maintaining substantial market share /market presence
  • Meeting customers’ expectations
  • Improvement in secondary sales, No. of inventory turns and stock liquidations
Quality of Relationship

Excellent

Needs and Expectations
  • Work-Life Balance
  • Learning & Growth Opportunity
  • Pay Scale
Mode and Frequency of Engagement
  • Employee Engagement Survey (EES) (Once in two years)
  • Performance Management System (Six Monthly)
  • Celebration of Festival and Other Days (As per plan)
Value Proposition
  • Training Platform
  • Increment
  • Promotions and Variable Pay
  • Job Rotations
  • Good Service Conditions
Quality of Relationship

EES Score (72%)

Needs and Expectations
  • Business Quantum
  • Timely Payment
  • Technical Support
  • Training & Development Support
Mode and Frequency of Engagement
  • Quarterly and Yearly Supplier Meets
  • Supplier Quality Assessment Visits (As per plan)
  • Order-based discussions (As applicable)
Value Proposition
  • Business Growth for Good Quality Suppliers
  • Supplier Quality Improvement Program (SQIP) for mutual benefit
Quality of Relationship

Good

Needs and Expectations
  • Employment Opportunity
  • Community Development and Support
  • Pollution-free Environment
Mode and Frequency of Engagement
  • Formal / Informal meetings with Village Panchayat / local administration (As per plan)
  • During CSR Activity (As per plan)
Value Proposition
  • Local Employment and Sourcing
  • Development & Support Activities through CSR Spend
Quality of Relationship

Good

Needs and Expectations
  • Robust Business Growth
  • Transparency and timely data submission
  • Compliance in RBI and FEMA regulations
Mode and Frequency of Engagement
  • Quarterly and Yearly Meets through consortiums
  • Monthly Meetings (As per agenda)
Value Proposition
  • Proportionate Business Routings
  • Competitive Pricing
Quality of Relationship

Very Good (AA-)

Our de-risked Business Model
Assessing Material Issues By Mapping Key Esg Risks

INTEGRATED ANNUAL REPORT 2022-23

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