Engaging With Stakeholders
As a good corporate citizen, we are working to make a positive contribution to society. We also operate transparently to create lasting benefits for all stakeholders.
When we engage with our stakeholders, we actively cooperate with them, conduct our business ethically and with integrity while maintaining complete transparency of information. We also remain receptive to feedback and to accommodate the needs of all our stakeholders.
Shareholders/Investors
Needs and Expectations
- Strong operational performance
- Revenue Growth
- Returns on investments
- Well-capitalised balance sheet
Mode and Frequency of Engagement
- AGM – Yearly
- Analyst Meet – Quarterly
- For query resolution and support on daily basis
Value Proposition
- Maintaining substantial market share
- Offering improved shareholder returns
- Ensuring strong capital and liquidity levels
Quality of Relationship
- 96% Investors’ Service Score
Customers
Needs and Expectations
- Product availability
- Product quality and reliability
- On-time delivery
- Service response
Mode and Frequency of Engagement
- Customer perception survey (CPS)
- Customer visits and communication
– Continual process - Events & exhibitions – As per plan
Value Proposition
- Extended warranty period
- Goodwill replacement
- Installation & service support
- Value-added services
- New product development
Quality of Relationship
- 84.3% CPS Score
Dealers and Distributors
Needs and Expectations
- On Time In Full (OTIF)
- Prompt and fast after sales service and spare parts availability
- Delivery support in case of special strategic orders
Mode and Frequency of Engagement
- Monthly review meetings
- As & when required through CRM
- Dealer Meets / Conferences
- Product & Process Training Sessions
Value Proposition
- Substantial market share / market presence
- Meeting customer expectations
- Reliable product quality & services
- Effective & efficient supply chain
Quality of Relationship
- 4.3 - Overall Satisfaction Score on a
- scale of 1 to 5
Suppliers
Needs and Expectations
- Business quantum
- Timely payment
- Technical support
- Training & development support
Mode and Frequency of Engagement
- Quarterly and yearly supplier meets
- Supplier quality assessment visits (As per plan)
- Order-based discussions (As applicable)
Value Proposition
- Business Growth for Good Quality Suppliers
- Supplier Quality Improvement Program (SQIP) for mutual benefit
Quality of Relationship
- Quarterly Business Review with suppliers covering 50% spend
Employees
Needs and Expectations
- Work-Life Balance
- Learning & Growth Opportunity
- Pay Scale
Mode and Frequency of Engagement
- Employee Engagement Survey (EES) (Once in two years)
- Performance Management System (Six Monthly)
- Celebration of festival and other days (As per plan)
Value Proposition
- Training Platform
- Career Growth Opportunities
- Employee Health and Wellbeing Schemes
- Job Rotations
Quality of Relationship
- 71% Employee Engagement Score
Society
Needs and Expectations
- Employment opportunity
- Pollution-free environment
- Community development & support
Mode and Frequency of Engagement
- Formal / Informal meetings with Village Panchayat / local administration (As per plan)
- During CSR Activity (As per plan)
Value Proposition
- Local employment and sourcing
- Development & support activities through CSR Spend
Quality of Relationship
- 100% execution of plan for contribution to society on upliftment of education & medical care
Financial Institutions
Needs and Expectations
- Robust business growth
- Transparency and timely data submission
- Compliance in RBI and FEMA regulations
Mode and Frequency of Engagement
- Quarterly and yearly meets through consortiums
- Monthly meetings (As per agenda)
Value Proposition
- Proportionate business routings
- Competitive pricing
Quality of Relationship
- AA
- Rating from CRISIL
