Stakeholder Engagement
Creating Value through Meaningful Stakeholder Engagement
We believe that frequent and open dialogue with our stakeholders is fundamental to driving sustained business growth. Through regular engagement across multiple channels, we gain valuable insights into their priorities and expectations, enabling us to align our strategies and create long-term value for all.
Shareholders/
Investors
Capitals
Impacted
Impacted
Risks
R3
R4
R6
Material Matters
M1
M5
M6
M10
M14
M15
Key Concerns and Expectations
- Strong operational performance
- Revenue growth
- Consistent returns on investments
- Well-capitalised balance sheet
- Better disclosures, transparency and credibility of financial and non-financial disclosures
- Robust corporate governance practices
- Quality of servicing shareholders
- Compliance culture
Mode and Frequency of Engagement
- AGM – Yearly
- Analyst Meet – Quarterly
- Query resolution and support on daily basis
Value Proposition
- Maintaining substantial market share
- Improving shareholder returns
- Ensuring strong capital and liquidity
- Focus on ESG commitments and disclosures
Quality of Relationship
- 98.25% Investors’ Service Score
Customers
Capitals
Impacted
Impacted
Risks
R3
R4
R6
Material Matters
M1
M5
M6
M8
M9
M14
M15
Key Concerns and Expectations
- Efficient product availability
- Product quality and reliability
- On-time delivery
- Service response
- Green and sustainable product
- Value for money
Mode and Frequency of Engagement
- Customer perception survey (CPS) (Once in two years)
- Customer visits and communication - Continual process
- Events and exhibitions – As per plan
Value Proposition
- Extended warranty period
- Goodwill replacement
- Prompt installation and service support
- Value-added services
- New product development
Quality of Relationship
- 84.3% CPS Score
Dealers and
Distributors
Capitals
Impacted
Impacted
Risks
R3
R4
R6
Material Matters
M1
M5
M6
M10
M14
Key Concerns and Expectations
- On Time In Full (OTIF)
- Prompt and fast after-sales service and spare parts availability
- Delivery support in case of special strategic orders
- Timely service support
Mode and Frequency of Engagement
- Monthly review meetings
- As and when required through CRM
- Dealer Meets/Conferences
- Product & Process Training Sessions
- Events & exhibitions – As per plan
- Audits and assessment – As per plan
Value Proposition
- Significant market share/market presence
- Meeting customer expectations
- Reliable product quality & services
- Effective and efficient supply chain
Quality of Relationship
- 4.3 - Overall Satisfaction Score (on a scale of 1 to 5)
Suppliers
Capitals
Impacted
Impacted
Risks
R3
R5
R6
Material Matters
M1
M5
M6
M10
M14
Key Concerns and Expectations
- Business quantum
- Timely payment
- Technical support
- Training & development support
- Green supply chain
- Clear, unambiguous contracts, policies, agreements and scope of works
- Fairness in dealing, transparency, ethical behaviour
Mode and Frequency of Engagement
- Quarterly and yearly supplier meets
- Supplier quality assessment visits (As per plan)
- Order-based discussions (As applicable)
- Vendor Satisfaction Survey
- Supplier Trainings and workshops (As per plan)
- Audits and assessment (As per plan)
Value Proposition
- Business growth for good quality suppliers
- Supplier Quality Improvement Programme (SQIP) for mutual benefit
- Responsible sourcing and circular economy
Quality of Relationship
- 8.45 Supplier Perception Survey Score (on a scale of 1 to 10)
Employees
Capitals
Impacted
Impacted
Risks
R1
Material Matters
M1
M5
M7
M13
M16
Key Concerns and Expectations
- Work-Life balance
- Learning & growth opportunity
- Fair wages
- Rewards & recognition
- Growth opportunity, authority & empowerment
- Occupational health and safety
- Employment security
- Compliance to human rights
- Equality, diversity, inclusiveness and discrimination
- Transparency in communicating decisions/performance feedback, HR policies
Mode and Frequency of Engagement
- Employee Engagement Survey (EES) (Once in two years)
- Performance Management System (Six Monthly)
- Celebration of festival and other days (As per plan)
- Employee well-being programmes (As per plan)
- Town Hall Meet
Value Proposition
- Training platform
- Career growth opportunities
- Employee health and well-being schemes
- Job rotations
- CMD Award
Quality of Relationship
- 72% Employee Engagement Score
Communities
Capitals
Impacted
Impacted
Risks
-
Material Matters
M3
M5
M7
M10
Key Concerns and Expectations
- Employment opportunities
- Pollution-free and sustainable environment
- Community development and support
- Local sourcing
- Support to vulnerable & marginalised groups
Mode and Frequency of Engagement
- Formal/informal meetings with Village Panchayat/local administration (As per plan)
- CSR activities (As per plan)
- Society perception survey (As per plan)
Value Proposition
- Local employment and sourcing
- Development and support activities through CSR initiatives
Quality of Relationship
- 100% execution of plan for contribution to society on upliftment of education & medical care
Financial
Institutions
Capitals
Impacted
Impacted
Risks
R2
R3
R6
Material Matters
M1
M5
M8
Key Concerns and Expectations
- Robust business growth
- Strong financial performance and cash flow
- Transparency and timely data submission
- Compliance with RBI and FEMA regulations
Mode and Frequency of Engagement
- Quarterly and yearly meets through the Consortiums
- Monthly meetings (As per agenda)
Value Proposition
- Proportionate business routings
- Competitive pricing
Quality of Relationship
- AA+ Rating from CRISIL
Business and
Governing Bodies
Capitals
Impacted
Impacted
Risks
R2
R6
Material Matters
M1
M5
M7
M9
Key Concerns and Expectations
- Financial management, security and sustainability of the organisation
- Governance structure, transparency, accountability and ethical behaviour of the organisation
- Social and environmental responsibility of the organisation
- Management of risk and compliance
- Branding and reputation of the organisation
- Products, services and solutions offered by the organisation and its approach to innovation in processes, products, services and solutions
Mode and Frequency of Engagement
- Formal meetings with business & governing bodies (As and when)
- Email, letters, meetings and filing through government portals (As and when)
Value Proposition
- Regular interaction with government/business bodies to engage with industry concerns on existing/ future policies and regulations to advance ease of doing business
- Strict compliance with relevant rules and regulations and coordinating with regulatory bodies
Quality of Relationship
- On-time grievance handling